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Welcome to Sovereign Chemicals help desk. If you have any questions about ordering from us, you should find the answers below but if not, please don’t be afraid to contact us.


You can e-mail our customer services team at support@sovchem.co.uk or you can call us at 01229 870800



 

FAQ's - Delivery - Returns - General - Ordering - Website Terms & Policy



 

 

FAQ's

 

Q: The Item I want is showing as sold out 

 

If the item you are looking for is showing as sold out, please contact the sales department on 0845 769 7400 and we will deal with your enquiry.

 

Q: Can I amend my order? 

 

You can amend your order by contacting our Sales Department on 0845 769 7400 and by quoting your order number.

 

Q: Where can I find Sovereign Technical & Safety Datasheets?

 

You can find Sovereign Technical and Safety datasheets on our Media Library page or by clicking on the 'Product Datasheet's tab on the product page.

 

Q: Where can I view Sovereign videos? 

 

You can view any Sovereign videos on our YouTube channel or by visiting our Media Library page

 

 

Delivery

 

Sovereign DeliveryQ: How much will delivery cost? 


Here at Sovereign Chemicals we offer FREE DELIVERY to mainland UK (ie: excluding outlying Islands & Northern Ireland) on all orders with a value of £75 or over (excluding VAT).


A carriage charge of £9.75 will be added to all orders for mainland UK delivery (ie: excluding outlying Islands & Northern Ireland) with a value under £75 (excluding VAT)


For deliveries outside of mainland UK please contact our sales or export departments


Q: When will my order be delivered?


Our standard delivery time is 3 working days from date of order (subject to our Delivery Terms) to your specified delivery address. Next day delivery is available on request, subject to stock availability and charges.

 

Q: I need products delivering abroad, Can you do this?


Yes we can, however, due to the many different weights, dimensions of our products and some of our products being classified under ADR/IMDG Transport Regulations it is not possible to list carriage costs for all the different countries around the World, therefore please contact our Export Department who will be happy to obtain a competitive freight quotation for you.

 

Q: Are orders available for collection?

 

Our products are available for collection from our offices but we respectfully ask that you give up to 24 hours notice for large orders to ensure you are dealt with promptly. We also ask that anyone travelling a long distance to collect products calls our offices on 01229 870800 before departing to ensure we can fulfill your requirements.

 

 

General

 

Q: What are your opening hours?


Our normal opening hours are 9am-5pm Monday to Friday. 

 

Q: How do we contact you?

 

Our Sales Order Line is available on 0845 769 7400 during the above hours. Our offices are available on 01229 870800 to assist you in any matters or enquiries you have on any other aspect of the Sovereign products and services. Please note that these offices operate during our normal opening hours.

 

Q: How do i find out about Sovereign careers? 

 

You can view our careers page for further details on available positions at Sovereign Chemicals. 

 

Q: Where are you located? 

 

Our main head office location is: 


Sovereign Chemicals Limited

Park Road Industrial Estate

Barrow-in Furness

Cumbria

LA14 4EQ

 

 

Website Terms & Policy

 

- Delivery Terms

 

- Terms of Sales


- Terms of Website Use


- Terms of Purchase


- Acceptable Use Policy


- Privacy Policy


- Cookie Policy

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